{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BC16494473.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BC16494473#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BC16494473.json"},"dc:title":[{"@value":"感動CX : 日本企業に向けた「10の新戦略」と「7つの道標」"},{"@value":"カンドウ CX : ニホン キギョウ ニ ムケタ 10 ノ シンセンリャク ト 7ツ ノ ドウヒョウ","@language":"ja-hrkt"}],"dcterms:alternative":["Impressive customer experience","感動CX : 日本企業に向けた10の新戦略と7つの道標"],"dc:creator":"八木典裕, [加藤秀樹, 高木翔平] 著","dc:publisher":[{"@value":"東洋経済新報社"}],"dcterms:extent":"397p","cinii:size":"19cm","dc:language":"jpn","dc:date":"2022","cinii:ncid":"BC16494473","cinii:ownerCount":"16","foaf:maker":[{"@type":"foaf:Person","foaf:name":[{"@value":"八木, 典裕"},{"@value":"ヤギ, ノリヒロ","@language":"ja-hrkt"}]},{"@type":"foaf:Person","foaf:name":[{"@value":"加藤, 秀樹"},{"@value":"カトウ, ヒデキ","@language":"ja-hrkt"}]},{"@type":"foaf:Person","foaf:name":[{"@value":"高木, 翔平"},{"@value":"タカギ, ショウヘイ","@language":"ja-hrkt"}]},{"@type":"foaf:Person","foaf:name":[{"@value":"則武, 譲二"},{"@value":"ノリタケ, ジョウジ","@language":"ja-hrkt"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA001302","@type":"foaf:Organization","foaf:name":"小樽商科大学 附属図書館","rdfs:seeAlso":{"@id":"https://webopac.ih.otaru-uc.ac.jp/opac/opac_openurl?ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA005278","@type":"foaf:Organization","foaf:name":"国士舘大学 図書館・情報メディアセンター","rdfs:seeAlso":{"@id":"https://opac.kokushikan.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA005631","@type":"foaf:Organization","foaf:name":"拓殖大学 図書館","rdfs:seeAlso":{"@id":"https://opac.lib.takushoku-u.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA005766","@type":"foaf:Organization","foaf:name":"帝京大学 図書館","rdfs:seeAlso":{"@id":"https://opac.teikyo-u.ac.jp/iwjs0016opc/ufirdi.do?ufi_target=ctlsrh&ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA006678","@type":"foaf:Organization","foaf:name":"明治大学 図書館","rdfs:seeAlso":{"@id":"https://opac2018.lib.meiji.ac.jp/webopac/ufirdi.do?ufi_target=ctlsrh&ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA028579","@type":"foaf:Organization","foaf:name":"関東学院大学 関内図書室","rdfs:seeAlso":{"@id":"https://kguopac.kanto-gakuin.ac.jp/webopac/ufirdi.do?ufi_target=ctlsrh&ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA012400","@type":"foaf:Organization","foaf:name":"北陸大学 図書館","rdfs:seeAlso":{"@id":"https://library.hokuriku-u.ac.jp/opac/opac_openurl/?ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA008152","@type":"foaf:Organization","foaf:name":"阪南大学 図書館","rdfs:seeAlso":{"@id":"http://opac-lime.hannan-u.ac.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA008593","@type":"foaf:Organization","foaf:name":"広島経済大学 図書館","rdfs:seeAlso":{"@id":"https://opac.hue.ac.jp/opac/search?target=local&searchmode=complex&s_ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA008957","@type":"foaf:Organization","foaf:name":"九州国際大学 図書館","rdfs:seeAlso":{"@id":"https://www.lib.kiu.ac.jp/gate?module=search&path=search&method=search&searchForm.library=true&searchForm.orderNumber=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA014927","@type":"foaf:Organization","foaf:name":"広島市立大学 附属図書館","rdfs:seeAlso":{"@id":"https://opac.lib.hiroshima-cu.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA015497","@type":"foaf:Organization","foaf:name":"国際医療福祉大学 大田原キャンパス図書館","rdfs:seeAlso":{"@id":"https://opac.iuhw.ac.jp/Otawara/opac/ncid_search?ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA016026","@type":"foaf:Organization","foaf:name":"熊本高等専門学校 八代キャンパス 図書館","rdfs:seeAlso":{"@id":"https://libopac-c.kosen-k.go.jp/webopac50/ctlsrh.do?ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA017324","@type":"foaf:Organization","foaf:name":"関西国際大学 メディアライブラリー","rdfs:seeAlso":{"@id":"http://klbrsv.kuins.ac.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BC16494473"}},{"@id":"https://ci.nii.ac.jp/library/FA024024","@type":"foaf:Organization","foaf:name":"上海図書館"},{"@id":"https://ci.nii.ac.jp/library/FA028717","@type":"foaf:Organization","foaf:name":"東北農林専門職大学 附属図書館","rdfs:seeAlso":{"@id":"https://tpuaf-lib.opac.jp/opac/ncid_search?ncid=BC16494473"}}],"prism:publicationDate":["2022.9"],"cinii:note":["監修: 則武譲二","情報源の責任者表記: 八木典裕他著","参考文献: p396-397"],"dc:subject":["NDC9:675","NDC10:675","NDLC:DH411"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=%E9%A1%A7%E5%AE%A2%E7%AE%A1%E7%90%86","dc:title":"顧客管理"},{"@id":"https://ci.nii.ac.jp/books/search?q=CRM","dc:title":"CRM"},{"@id":"https://ci.nii.ac.jp/books/search?q=%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3","dc:title":"顧客満足"}],"dcterms:hasPart":[{"@id":"urn:isbn:9784492962084"}]}]}