The healthcare customer service revolution : The growing impact of managed care on patient satisfaction
著者
書誌事項
The healthcare customer service revolution : The growing impact of managed care on patient satisfaction
Irwin Professional
大学図書館所蔵 件 / 全1件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
内容説明・目次
内容説明
This work explores what employers and managed care companies are doing to measure patient satisfaction with hospitals and clinics, what they do with the information obtained, and how customer satisfaction impacts a hospital's future revenue. The authors have interviewed major employers, managed care companies and patients about the importance of customer service when choosing and keeping a particular health plan, doctor or hospital. Focusing on what hospitals and clinics are doing to improve patient relations, the book defines customer service and patient satisfaction and discusses what poor results can mean to a hospital. Case studies are included.
「Nielsen BookData」 より