Student support services
著者
書誌事項
Student support services
（Springer nature reference）（University development and administration / series editor, Fernand F. Padró）
Springer, c2022
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This volume Student Support Services: Exploring impact on student engagement, experience and learning, covers a wide and diverse range of higher education contexts to explore the current state and the future of student support services. The central focus for all the chapters is about what, why and how to achieve student success within an intricate and complex web of learning ecologies, often invisible to the naked eye but interconnected within and between each other. This has profound impacts on students, often characterised by an ongoing tension between students as learners and students as consumers. With over 40 chapters, the book is divided into two sections. Part 1 is a conceptual section, which explores a multitude of worldviews about the ways in which student support services have impacted and may impact on student engagement, experience and learning. This includes discussions about the tensions and opportunities that arise from the curricular, co-curricular, and extra-curricular conceptualisations of students support services. The discussions come from the vantage point of different ecologies within and between universities and student support services' impacts, both intentional and accidental, on the development of students, their transformation as learners and as contributing members of the workforce. For example, this covers disruptive technologies and online approaches, university mission and purpose, worldviews and paradigms held by student support and services units, motivation, student retention, and sense of belonging. Part 2 is a practice-based section with reflections and case studies, again from a wide variety of different higher education contexts. This section dives into the how - approaches, solutions, processes - deployed by universities to respond to their identified and often contextualised student support and services challenges. This section provides a rich library of possible ideas that readers can reimagine to manage and/or solve their student support and services challenges and problems.
In the context of widening participation agendas and an increasingly demand-driven higher education sector, combined with ever-tighter public funding streams and turbulent socio-political environments, the higher education sector has had to step up its game in attracting students and diversify its approaches and strategies. As part of recruitment strategies and marketing campaigns, it has become common to approach potential students as 'customers'. Transaction as a form of two-way (beneficial) engagement has given way to transaction as an exchange for a service or a good focused on order, structure and risk aversion. This book explores whether this is a productive way of approaching it. At the same time, the impact of COVID-19 has drawn further attention to the challenges of creating a sense of community, sense of belonging, personal identity and engagement within the university environment, especially for those not habitually and constantly on-campus. The difficulty of commuter students more fully engaging with university curricular and co-curricular programs remains, especially as students have to spend more of their time working to meet direct and indirect costs of partaking in university studies. Thus, student identity, in terms of being (or becoming) an integral member of the university community, and co-and extra-curricular engagement that enhances the learning of online students are increasingly important areas for universities to pay attention to, and this book shows different pathways - both worldviews and practices - in that respect.
In an increasingly complex higher education environment, student support services find themselves in an interesting, yet often contradictory, position of having to provide a 'customer service' while also 'developing students' throughout their learning journeys within the university, and their future readiness beyond the university, which is increasingly pertinent in a supercomplex world of diversity, contradictions and uncertainties. This volume explores this complexity in a holistic manner, and we are confident that the resulting discussions, implications and suggestions will provide fertile ground for conversations, reflections and explorations of student support services into the future.
目次
Academic Writing and Student Identity: Helping Learners Write in an Age of Massification, Metrics and Consumerism
Creating Collaborative Spaces: Applying a 'Students as Partner' Approach to University Peer Mentoring Programs
Empowerment versus Power: The Learning and Performativity Conflict
Engaging and Retaining Students in Productive Learning
From 'Customer' to 'Partner': Approaches to Conceptualization of Student-University Relationships
Future Institutional and Student Services Leadership Challenges: Implementing a Holistic Whare Tapa Rima-Five-Sided Home Model
How to Increase Retention and Graduation Rates
Increasing student persistence: Wanting and doing
Learner Support Services in an Online Learning Environment
Neoliberalism and 'resistance'
Research into learning and teaching in universities
Residential Learning Communities as Coalitions: Bridging the Gap Between Customer, Consumer, and Learner
The Challenge of Student Mental Wellbeing: Reconnecting Students Services with the Academic Universe
The student 'experience' in commercialised higher education
Whole-of-institution transformation for first year learning and success
Working towards best teaching and learning practices in holistic curriculum for the twenty-first century: Roles of university management, teachers and students
'Remedial', Development and Business: Three Opposing but Coexisting Approaches to Academic Student Support
[Expert] Guide on the Side: One University's Response to Support for Learning in STEM-Based Disciplines
A Case-Study of Partnership in Practice: Engaging Students to Shape Support for Learning in Higher Education
A Continuum of Language Support Services for Undergraduate Students: Case Studies of Integrating Academic Literacy
A Digital Student Journey: Supporting Students in an Age of Super Complexity
A View of the Contents of the Typical First Year Virtual Uni Bag: Helping Staff and Students Develop a Pedagogy for Successful Transition
A Whole Person Model of Student Success Advising in the Liberal Arts
Being a Student Colleague and the Impact on Student Learning and Belonging
Building communities for student success: Interconnecting student development with the curriculum, co-curriculum and employers
Consumers, Commodities, Collaborators: Students Perceived Roles within Higher Education
Developing a postgraduate research skills development program at a Chinese university
Developing an Engagement-Focused Learning Support Service within a Conservatoire Context
Developing Students' Career Identity as a Foundation for Career Development
Experiences of Students with Auxiliary Services Journeys in Higher Education
Exploring the Impact of Learning Development on Student Engagement, Experience and Learning
From Service to Partnership: A Case Study of One Singapore Institution's Evolution
Networked Narratives in Facebook: A Case Study of Students Supporting and Inspiring One Another
Online Writing Feedback as a Service and Learning Experience: An Australian Study in an International Context
Socio-cultural and Settlement Support Services for International Students: A 'Home Away from Home' Approach
Student Services, Personal Tutors and Student Mental Health: A Case Study
Students and academic freedom
Supporting Indigenous Higher Degree by Research Students in Higher Education
Supporting Underrepresented Information Technology Students Through High Impact Practices
Targeted Support Initiatives and Other Factors that Affect Pacific Student Engagement, Experience and Learning in Tertiary Education
The Co-curriculum and extra-curriculum
UTS HELPS U:Connect: Developing confidence, improving English speaking skills and making meaningful social connections through informal conversa
When Education Is a Right: How to Deal with Educational Consumerism through Focusing on Autonomy, Meaning, and Sense of Comfort
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