CiNii 図書 - An introduction to interaction : understanding talk in the workplace and everyday life

An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law. Now thoroughly updated to showcase contemporary developments in the field, this second edition includes: * New chapters on interaction in psychotherapy, educational settings and language learning and teaching * Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams * A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese * Multimodal analyses of interaction, focusing on the integration of embodied action and talk Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.

Part I: Theory, Method and Data for Conversation Analysis 1. Introduction to the Study of Conversation Analysis 2. Understanding Ethnomethodology 3. Understanding and Doing Conversation Analysis: Methodological Approach 4. Preparing the Data: Transcription Practices Part II: How Talk Works: The Social Organization of Human Action 5. The Turn-Taking System 6. Adjacency Pairs, Preference Organization, and Assessments 7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences 8. Openings 9. Closings 10. Error Avoidance and Repair 11. Creating Topical Coherence 12. Referring to Persons: Membership Categorization and Identity Work Part III: Technologically Mediated Interaction: Work Done Through and with Technology 13. Routine Service Calls: Emergency Calls to the Police 14. Problematic Emergency Service Calls 15. Mobile Phones, Computer-Mediated and Online Interaction Part IV: Talk in Medical Settings 16. Doctor/Patient Communication 17. Counselling and Psychotherapy Part V: Education and Foreign Language Learning 18. Interaction in Educational Settings 19. Teaching and Learning Languages and Second Languages Part VI: Talk in Legal Settings 20.Trials and Other Public Legal Proceedings 21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work 22. Talk in Mediation Sessions Part VII: Talk in Broadcast and Online Media 23. Television News Interviews and Online News Media 24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts Part VIII: Talk in Business Settings 25. Doing Customer Service, Client Contacts and Sales 26. Talk in Business Contexts: Meetings 27. Talk in Business Contexts: Interviews 28. Conclusions References Index

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An introduction to interaction : understanding talk in the workplace and everyday life

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