Managing conflict in organizations

著者

• Rahim, M. Afzalur

書誌事項

Managing conflict in organizations

M. Afzalur Rahim

Routledge, 2023

5th ed

• : pbk

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Provides organizational behaviour and HRM students with a comprehensive overview of all conflict management styles before focusing on the one that is the most widely used, making it both rigorous and practical Easy to follow, with strong structure and logical flow that sees each chapter building on the last Comprehensive, covering all aspects of conflict management Well written and well researched, with a comprehensive review of literature prior to 2010 Encompasses all situations, from intra- and interpersonal conflict to intra and intragroup conflict Second edition is supplemented with instructor resource materials such as PowerPoint slides and a testbank of questions

目次

Foreword Preface 1 Social Conflict Construct Contributions from Various Disciplines Organizational Conflict 2 Nature of Conflict Defining Conflict Threshold and Grey-Zone Conflicts Conflict and Competition Classifying Conflict Styles of Handling Interpersonal Conflict 3 Organizational Learning and Effectiveness Nature of Organizational Learning Types of Learning Nature of Organizational Effectiveness Characteristics of the Old Paradigm Problem Solving Conflict Management in the New Paradigm 4 Conflict-Management Design Nature of Conflict Management Contingency Approach Conflict Management Process 5 Intrapersonal Conflict Types of Intrapersonal Conflict Role Role Conflict Role Ambiguity A Model of Role Conflict and Ambiguity Consequences of Role Conflict Managing Intrapersonal Conflict 6 Interpersonal Conflict Prisoner's Dilemma A Model of Conflict Consequences of Interpersonal Conflict Negotiation Managing Interpersonal Conflict Conflict- Management Styles in a Global Setting 7 Intragroup Conflict Types of Groups Effects of Intragroup Conflict Managing Intragroup Conflict 8 Intergroup Conflict Dynamics of Intergroup Conflict Effects of Intergroup Conflict Managing Intergroup Conflict Intervention 9 Ethics and Morality Ethics and Morality Defined Behavioral Perspectives for Conflict Management Ethical Evaluation of Conflict Management Ethics and Leadership Structure Four Methods of Discourse General Appropriateness of the Methods Practical Methods and Conflict Management Styles Stages of Moral Development Empirical Study on Stages and Styles 10 The Measurement of Conflict Development of the ROCI- I Development of the ROCI- II Sample Items of the ROCI- I and ROCI- II New Measurements Scales that are being Developed 11 Epilogue A Design for Managing Conflict Appendix A: Cases Case 1: Allen Manufacturing Corporation Case 2: New Employee at the Credit Union Case 3: Minnis Service Case 4: The Hormel Strike at Austin, Minnesota Appendix B: Exercises Exercise 1: Contract Building Exercise 2: Technique of Role Analysis Exercise 3: Job Design Exercise 4: Transactional Analysis Exercise 5: Managing Interpersonal Conflict Exercise 6: Team Building Exercise 7: Intergroup Problem Solving Exercise 8: Organizational Mirroring Exercise 9: Analysis of Task Interdependence References Author Index Subject Index

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BD01888315
• ISBN:
  • 9781032258201
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xxii, 320 p.
• 大きさ: 23 cm
• 分類:
  • DC23 : 658.4053
• 件名:
  • LCSH : Conflict management