Essential interviewing : a programmed approach to effective communication

著者

    • Evans, D. R. (David Richard)
    • Hearn, Margaret T.
    • Uhlemann, Max R. (Max Reinhold)
    • Ivey, Allen E.

書誌事項

Essential interviewing : a programmed approach to effective communication

David R. Evans, University of Western Ontario, Margaret T. Hearn, Max R. Uhlemann, Professor Emeritus, University of Victoria, Allen E. Ivey, University of Massachusetts

Cengage Learning, [2017] , , 〓2017

Ninth edition

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注記

Includes bibliographical references and index

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内容説明・目次

内容説明

Interviewing is one of the most important skills that you'll use in your career. This proven text gives you the tools you need to conduct successful interviews with diverse clients in a variety of professional settings, including social work, counseling, nursing, personnel work, and human services. With an emphasis on the three major stages of interviewing: exploration, clarification, and action, ESSENTIAL INTERVIEWING offers the same programmed-learning model of interviewing that has successfully trained countless members of the helping professions for nearly 30 years. The text makes interview skills clear and specific -- and exposes you to a variety of client situations and cultures. Each chapter highlights an ethical situation you may confront in your future career, further grounding you in current standards of professional practice.

目次

1. Programming a Foundation for Learning. Stage I: LISTENING AND EXPLORATION: HELPING CLIENTS IDENTIFY THEIR EXPERIENCES, ISSUES, AND PROBLEMS 2. Attending Behavior. 3. Questioning. 4. Reflecting Content. 5. Reflecting Feeling. 6. Integrating Your Listening and Exploration Skills. Stage II: CLARIFICATION: HELPING CLIENTS TO CLARIFY THEIR EXPERIENCES AND DEVELOP GOALS. 7. Confronting. 8. Communicating Feeling and Immediacy. 9. Self-Disclosure. 10. Interpreting. Stage III: ACTION: HELPING CLIENTS TO TAKE ACTION. 11. Information Giving. 12. Structuring for Exploration, Clarification, and Action. 13. Enlisting Cooperation. Stage IV: EFFECTIVE COMMUNICATION: FACILITATING CLARIFICATION, EXPLORATION, AND ACTION. 14. Putting It All Together. Additional Resources. Index.

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