Managing knock your socks off service

Author(s)

• Bell, Chip R.
• Zemke, Ron
• Zielinski, David

Bibliographic Information

Managing knock your socks off service

Chip R. Bell and Ron Zemke ; illustrations by John Bush

AMACOM, c1992

Note

Includes index

Description and Table of Contents

Description

Customers who experience world class "knock your socks off service" can become the most loyal customers. But how do you implement and maintain such a service? This title shows managers how.

by "Nielsen BookData"

Details

• NCID: BD03304492
• ISBN:
  • 9780814477847
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xii, 210 p.
• Size: 23 cm
• Classification:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• Subject Headings:
  • LCSH : Customer services