Effective complaint management : the business case for customer satisfaction

Author(s)

• Stauss, Bernd
• Seidel, Wolfgang

Bibliographic Information

Effective complaint management : the business case for customer satisfaction

Bernd Stauss, Wolfgang Seidel

（Management for professionals）

Springer, c2019

2nd ed

• : [hardback]

Note

Includes bibliographical references

Details

• NCID: BD05144808
• ISBN:
  • 9783319987040
• LCCN: 2018957270
• Country Code: sz
• Title Language Code: eng
• Text Language Code: eng
• Original Language Code: ger
• Place of Publication: Cham
• Pages/Volumes: ix, 495 p.
• Size: 25 cm
• Classification:
  • LCC : HF5415.52
  • DC23 : 658.8/12
• Subject Headings:
  • LCSH : Consumer complaints
  • LCSH : Consumer satisfaction
• Parent Bibliography ID:
  • BB06983545