The handbook for quality management : a complete guide to operational excellence
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書誌事項
The handbook for quality management : a complete guide to operational excellence
McGraw-Hill, c2013
2nd ed
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Includes bibliographical references and index
内容説明・目次
内容説明
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive guide to organizational excellence--completely updatedFully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.
Coverage includes:
Business-integrated quality systems
Organizational structures
The quality function
Approaches to quality
Customer-focused organizations
Integrated planning
Strategic planning
Understanding customer expectations and needs
Benchmarking
Organizational assessment
Process control
Quantifying process variation
Quality audits
Supply chain management
Continuous improvement
Effective change management
Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
Management of human resources
Motivation theories and principles
Management styles
Resource requirements to manage the quality function
Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.
Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.
The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:
Clearly defines quality management principles and their application within a cross section of industries
Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
Discusses controls such as statistical process control, audits, and supply chain management
Explains the stages of continuous improvement
Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
目次
- I: Quality Standards Total quality management (TQM)
- Continuous process improvement
- Cycle-time reduction
- Supplier management
- Customer service
- Quality award/quality standards criteria II: Customer Satisfaction/ Focus Elements of customer-driven organizations
- Customer expectations, priorities, needs, and "voice"
- Predictability of systems
- Customer feedback systems
- Customer management and conflict resolution
- Benchmarking
- Innovation III: A Model for Business-Integrated Quality SystemsContinual Organizational Assessments: * Cost of Quality * Value Stream Analysis * Risk Assessment Integrated Quality Functions
- Communication within the organization IV: Constraint Management The systems approach
- Basic constraint management principles and concepts
- Tools of constraint management
- Constraint management measurements V: Lean Thinking Value
- V Stream
- Flow
- Pull
- Perfection VI: Six Sigma Design and Improvement Methods What is Six Sigma
- Six Sigma in terms of cost
- Success stories
- Infrastructure
- Project focus
- Methodology VII: Supply Chain Management VIII: Statistical Analysis of Processes
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