Managing hospitality organizations : achieving excellence in the guest experience

Author(s)

• Ford, Robert Clayton
• Sturman, Michael C. (Michael Craig)

Bibliographic Information

Managing hospitality organizations : achieving excellence in the guest experience

Robert C. Ford, Michael C. Sturman

Sage, c2025

3rd ed

• : pbk

Note

Includes bibliographical references and index

• NCID: BD05719422
• ISBN:
  • 9781071876275
• LCCN: 2023049497
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Thousand Oaks, Calif.
• Pages/Volumes: xliii, 608 p.
• Size: 26 cm
• Classification:
  • LCC : TX911.3.M27
  • DC23 : 647.94068
• Subject Headings:
  • LCSH : Hospitality industry -- Management
  • LCSH : Hospitality industry -- Customer services
  • LCSH : Hosptiality industry -- Personnel management