{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BD09633861.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BD09633861#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BD09633861.json"},"dc:title":[{"@value":"事例でわかる自治体のための組織で取り組むハードクレーム対応"},{"@value":"ジレイ デ ワカル ジチタイ ノ タメ ノ ソシキ デ トリクム ハード クレーム タイオウ","@language":"ja-hrkt"}],"dcterms:alternative":["自治体のための組織で取り組むハードクレーム対応 : 事例でわかる","ハードクレーム対応 : 自治体のための : 組織で取り組む : 事例でわかる"],"dc:creator":"横山雅文著","dc:publisher":[{"@value":"第一法規"}],"dcterms:extent":"viii,180p","cinii:size":"21cm","dc:language":"jpn","dc:date":"2024","cinii:ncid":"BD09633861","prism:edition":"改訂版","cinii:ownerCount":"7","foaf:maker":[{"@id":"https://ci.nii.ac.jp/author/DA16361325#entity","@type":"foaf:Person","foaf:name":[{"@value":"横山, 雅文 "},{"@value":"ヨコヤマ, マサフミ","@language":"ja-hrkt"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA003374","@type":"foaf:Organization","foaf:name":"愛媛大学 図書館","rdfs:seeAlso":{"@id":"https://opac1.lib.ehime-u.ac.jp/webopac/ufirdi.do?ufi_target=ctlsrh&ncid=BD09633861"}},{"@id":"https://ci.nii.ac.jp/library/FA004504","@type":"foaf:Organization","foaf:name":"東北福祉大学 図書館","rdfs:seeAlso":{"@id":"http://tfulibinfo.tfu.ac.jp/opac/opac_openurl/?ncid=BD09633861"}},{"@id":"https://ci.nii.ac.jp/library/FA005405","@type":"foaf:Organization","foaf:name":"昭和女子大学 図書館","rdfs:seeAlso":{"@id":"https://lib.swu.ac.jp/CARIN/CARINOPACLINK.HTM?AL=BD09633861"}},{"@id":"https://ci.nii.ac.jp/library/FA005631","@type":"foaf:Organization","foaf:name":"拓殖大学 図書館","rdfs:seeAlso":{"@id":"https://opac.lib.takushoku-u.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BD09633861"}},{"@id":"https://ci.nii.ac.jp/library/FA006474","@type":"foaf:Organization","foaf:name":"日本社会事業大学 附属図書館","rdfs:seeAlso":{"@id":"https://opac.jcsw.ac.jp/"}},{"@id":"https://ci.nii.ac.jp/library/FA007717","@type":"foaf:Organization","foaf:name":"佛教大学 附属図書館","rdfs:seeAlso":{"@id":"https://bukkyo.summon.serialssolutions.com/#!/search?ho=t&l=jp&print.book.only=true&q=notes:BD09633861*"}},{"@id":"https://ci.nii.ac.jp/library/FA010959","@type":"foaf:Organization","foaf:name":"奈良県立図書情報館","rdfs:seeAlso":{"@id":"http://opacsvr01.library.pref.nara.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BD09633861"}}],"prism:publicationDate":["2024.12"],"cinii:note":["表現種別: テキスト (ncrcontent), 機器種別: 機器不用 (ncrmedia), キャリア種別: 冊子 (ncrcarrier)"],"dc:subject":["NDC9:318.5","NDC10:318.5","NDLC:AZ-391"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=%E8%8B%A6%E6%83%85%E5%87%A6%E7%90%86","dc:title":"苦情処理"},{"@id":"https://ci.nii.ac.jp/books/search?q=%E8%8B%A6%E6%83%85%E5%87%A6%E7%90%86","dc:title":"苦情処理"},{"@id":"https://ci.nii.ac.jp/books/search?q=%E5%9C%B0%E6%96%B9%E8%A1%8C%E6%94%BF+--+%E6%97%A5%E6%9C%AC","dc:title":"地方行政 -- 日本"}],"dcterms:hasPart":[{"@id":"urn:isbn:9784474040182"}]}]}