新井 民夫 ARAI Tamio

ID:1000040111463

東京大学 The University of Tokyo (2013年 CiNii収録論文より)

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Articles:  1-20 of 262

  • Analyzing Customer Satisfaction According to Expectations Regarding Waiting Time in Service receiving  [in Japanese]

    SHIMADA Satoshi , TAIRA Kei , HARA Tatsunori , ARAI Tamio

    顧客満足度はサービスの品質と顧客の期待との差分である.顧客はサービスに関する情報に基づいて期待を形成するため,提供者から顧客へとサービスの情報を伝達することは期待形成の補助となる.本研究では,この補助によりサービスの品質に応じて顧客に期待を形成させることで,顧客の異質性に対応することを目指す.本論文では,サービスの受給プロセス中の情報を顧客の期待およびサービスの品質へと結び付け,それらをシミュレー …

    Journal of Japan Industrial Management Association 64(3), 386-398, 2013-10-15

    J-STAGE  References (14)

  • 2316 Phased Support of Constructing Service Delivery Processes on Service CAD System  [in Japanese]

    MIURA Wataru , SHIMADA Satochi , OGATA Taiki , OTA Jun , ARAI Tamio , HARA Tatsunori

    For design, analysis and evaluation of service, using service function models and service delivery processes integrally is important. However, concrete supports for inter-relating between the function …

    The Proceedings of Design & Systems Conference 2013.23(0), _2316-1_-_2316-10_, 2013

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  • 車椅子移乗動作の視覚的評価による学習支援  [in Japanese]

    新井 民夫 , 金井Pak 雅子 [共同研究] , 太田 順 [共同研究]

    特別教育・研究報告集, 63-66, 2012

  • 2416 Designing services with expectation on each step of service process  [in Japanese]

    SHIMADA Satoshi , HARA Tatsunori , ARAI Tamio

    Evaluating from the viewpoint of customer is necessary for service, as well as from that of providers. Thus, customer satisfaction is one of important factors on evaluating service. However, how custo …

    The Proceedings of Design & Systems Conference 2011.21(0), 442-445, 2011

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  • 2404 A Service Design Framework for Co-creating Business Values  [in Japanese]

    HOSONO Shigeru , HARA Tatsunori , SHIMOMURA Yoshiki , ARAI Tamio

    This paper proposes a framework for co-creating business between IT vendors and clients. The framework is formed of an organization, which essentially acts as a hub between IT vendors and clients, and …

    The Proceedings of Design & Systems Conference 2010.20(0), _2404-1_-_2404-6_, 2010

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  • Object Representation for Service Development  [in Japanese]

    HARA Tatsunori , ARAI Tamio , SHIMOMURA Yoshiki

    計測と制御 = Journal of the Society of Instrument and Control Engineers 48(5), 423-428, 2009-05-10

    References (18)

  • Iterative Learning Control for Positioning in Releasing Manipulation  [in Japanese]

    ZHU Chi , AIYAMA Yasumichi , ARAI Tamio , KAWAMURA Atsuo , HARAKAWA Tetsumi

    Aiming to improve positioning precision of stop posture (position and orientation) of an object and decrease trial numbers in our proposed releasing manipulation, two iterative learning control (ILC) …

    Journal of the Robotics Society of Japan 27(2), 169-177, 2009-03-15

    J-STAGE  References (21)

  • Sampling Real-Time Q-MDP Value Method : Application on an Autonomous Soccer Robot under Uncertainty  [in Japanese]

    JITSUKAWA Yoshiaki , UEDA Ryuichi , ARAI Tamio

    The sampling real-time Q-MDP value method, which is a novel real-time decision making method under uncertain information, is proposed in this paper. The proposed method is implemented and evaluated on …

    Journal of the Robotics Society of Japan 27(1), 71-78, 2009-01-15

    J-STAGE  References (20)

  • State-of-Arts on Factory Automation  [in Japanese]

    ARAI Tamio

    Journal of the Japan Society for Precision Engineering 75(1), 60-61, 2009-01-05

    J-STAGE  Cited by (2)

  • 2505 Analysis and Modeling of Decisive Factors for Service Quality Considering Customer Characteristics  [in Japanese]

    TANIGUCHI Yoshiki , HARA Tatsunori , ARAI Tamio , SHIMOMURA Yoshiki

    It is becoming more important for service providers to consider their customers as not only consumers but co-producers. In this paper, the function-attribute service model that authors have proposed i …

    The Proceedings of Design & Systems Conference 2009.19(0), 575-576, 2009

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  • 2504 A method of extracting functions from service delivery process using function taxonomy  [in Japanese]

    NAKAJIMA Masataka , KATO Hiroshi , SHIMOMURA Yoshiki , ARAI Tamio

    As a hierarchical function structure model of a service, a view model has been proposed in Service Engineering. However, designers are apt to omit to describe necessary information when they construct …

    The Proceedings of Design & Systems Conference 2009.19(0), 572-574, 2009

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  • 2502 A Study on Research Approach to Service Engineering  [in Japanese]

    ARAI Tamio , SHIMOMURA Yoshiki

    Service is attracting increasing attention as our economy matures. This paper discusses the approach and applicability of the service engineering method that the author has been working on. As this mo …

    The Proceedings of Design & Systems Conference 2009.19(0), 564-567, 2009

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  • 1405 A Model for Customer Scenario Based on Service Life-Cycle  [in Japanese]

    KIMITA Koji , SHIMOMURA Yoshiki , ARAI Tamio

    To make products have more added values largely from knowledge and services, we need new engineering discipline to look at services, called 'Service Engineering.' Services allow service prov …

    The Proceedings of Design & Systems Conference 2009.19(0), 198-200, 2009

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  • 1404 Multi-agent service flow simulation using Scene Transition Nets(STN)  [in Japanese]

    Tateyama Takeshi , Kawata Seiichi , Shimomura Yoshiki , Arai Tamio , Umeda Yasuo , Kubota Naoyuki

    Recently, a new academic field, "service engineering" has been very actively investigated. However, there are few effective software tools to simulate and evaluate services designed based on …

    The Proceedings of Design & Systems Conference 2009.19(0), 192-197, 2009

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  • 1403 Development of a Tool for Analyzing Customer Value on B2B Service  [in Japanese]

    AKASAKA Fumiya , KIMITA Koji , SHIMOMURA Yoshiki , ARAI Tamio

    In manufacturing, systems that offer physical products in combination with services have been attracting much attention. For such systems, designers need to focus on customer requirements. There are, …

    The Proceedings of Design & Systems Conference 2009.19(0), 186-191, 2009

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  • 1E1-2 The Effects on Operators' Mental Stress induce by Information Support for Assembly Operation  [in Japanese]

    FUJITA Marina , WATANABE Kei , KATO Ryu , ARAI Tamio

    In order to increase the productivity of a cell production system, assembly support in term of information plays an important role. However, large amount of information might cause high mental strain. …

    The Proceedings of the JSME Symposium on Welfare Engineering 2009(0), 41-44, 2009

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  • Structural Analysis of Service Delivery Process from the Receiver's Point of View(<Special Issue>18th Design & Systems Conference)  [in Japanese]

    HARA Tatsunori , KATO Hiroshi , ARAI Tamio , SHIMOMURA Yoshiki

    Research on traditional service marketing can be divided into two types: characteristic-based approach and activity-based approach. In order to develop an engineering methodology for services, these t …

    TRANSACTIONS OF THE JAPAN SOCIETY OF MECHANICAL ENGINEERS Series C 75(756), 2128-2135, 2009

    J-STAGE  References (17) Cited by (1)

  • Estimation of Evaluation Function for Generating Upper Limb Posture during Task Execution : Upper Limb Posture Evaluation Function for Connecting Plug  [in Japanese]

    KANEZASHI Ohki , MIYATA Natsuki , ARAI Tamio , CHIBA Ryosuke , OTA Jun

    Generating the upper limb posture of a human arm is important when executing tasks involving position and force control. In this article, we derive the evaluation function to generate the upper limb p …

    Journal of the Japan Society for Precision Engineering 74(12), 1335-1340, 2008-12-05

    J-STAGE  References (11) Cited by (1)

  • Proposal of the Service Engineering : 3rd Report, Integrating Function-Atrribute Representation of Service by Introducing Service Activity  [in Japanese]

    HARA Tatsunori , ARAI Tamio , SHIMOMURA Yoshiki

    Manufacturing industry needs to supply services more than materialized products to customers recently. In marketing field, customer value and human activity are main topics in service system. However, …

    Transactions of the Japan Society of Mechanical Engineers C 74(745), 2321-2330, 2008-09-25

    References (23) Cited by (2)

  • Time Optimal Control for Quadruped Walking Robots  [in Japanese]

    OSUMI Hisashi , KAMIYA Shogo , HASEGAWA Yuji , UMEDA Kazunori , UEDA Ryuichi , ARAI Tamio

    Time optimal control method for quadruped walking robots are developed and installed into a practical robot system. Each leg is modeled as a two link manipulator whose time optimal control theory has …

    Transactions of the Japan Society of Mechanical Engineers C 74(742), 1501-1507, 2008-06-25

    References (8)

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