The Quest for competitiveness : lessons from America's productivity and quality leaders

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書誌事項

The Quest for competitiveness : lessons from America's productivity and quality leaders

edited by Y.K. Shetty and Vernon M. Buehler ; foreword by George M.C. Fisher

Quorum Books, 1991

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注記

Selected lectures sponsored by Utah State University's Partners Program, 1979-1989

内容説明・目次

内容説明

This volume examines the experiences of well-managed firms that attempt to improve quality, productivity, innovation, technology, and human resources. The editors have brought together papers by the best known authorities on effective policies and practical guidelines for enhancing productivity and quality, combining them with those by leaders of America's high performance companies that describe their actual experiences with productivity and quality. The resulting synthesis of experience and concepts will be of significant value not only to executives and managers attempting to implement productivity-enhancing programs within their own firms but also to business and management programs charged with training America's future corporate leaders. In addition to describing policies and programs, the volume provides a framework for implementation including creating awareness, measuring inputs and outputs, designing and initiating programs, and maintaining follow-up procedures. The contributors also examine public policy changes aimed at encouraging R&D and capital investment, eliminating government constraints in the global marketplace, and improving education and training. Divided into four parts, the volume begins with an introductory chapter by the editors which explores the critical relationships among productivity, quality, and competitive advantage. The second section contains specific policy recommendations from such renowned experts as W. Edwards Deming, Joseph M. Juran, Thomas J. Peters, Armand W. Feigenbaum, Jackson Grayson, and Rosabeth Moss Kanter. In Part III, corporate leaders from Hewlett-Packard, IBM, Texas Instruments, Ford, 3M, Nucor, and others detail their experiences with productivity and quality programs. Contributions from two winners of the Baldrige National Quality Awards (Globe Metallurgical and Xerox) as well as from Florida Power & Light, the first company outside Japan to win the coveted Deming Prize, are included in this section. Throughout, the contributors stress the need to be customer-driven; the importance of nurturing a cohesive corporate culture to support the demands for innovation, flexibility, and ever-increasing levels of productivity and quality; and the critical role of manufacturing strategy in enhancing productivity and quality. The final section presents managerial guidelines for competitive success.

目次

Foreword Preface The Quest for Competitiveness Productivity, Quality and the Competitive Advantage America's Productivity and Quality Leaders Introduction Background and Overview of Productivity Improvement Programs Productivity for All Seasons: Yesterday, Today, and Tomorrow Transformation of Western-Style Management Secrets to Growth: What Makes "Best-Run" Firms Run? Can America Compete in the World Economy? The Quality Trilogy The Pragmatic Philosophy of Phil Crosby Building Excellence in Manufacturing Managing Change in Innovative Organizations Challenge to America's Industrial Leadership The Productivity Paradox Explained How Fast Response Organizations Achieve Global Competitiveness Corporate Leaders on Productivity Introduction Responding to the New Reality of Global Competition Total Quality Control: A Breakthrough Approach to Teamwork Ford's New Business Ethics: Quality is Job #1 Ford's Major Transition in Continuing Improvement Xerox Gains from Productivity Innovations Quality: A Competitive Strategy Quality, A Positive Business Strategy Dow Chemical's Quality and Productivity Improvement Effective Leadership: The Key to Simplicity Monsanto Upgrades QC Teams to Second Generation Work Teams Human Resource Profession: Friend or Foe? Kodak's Copy Products Quality Program Excellence in Manufacturing at GM Dana's Five Steps for Improving People Involvement IBM Profits-from-People Programs Quality: America's Path to Excellence Exploiting Technology to Regain Markets The Globe Story Linking Merit Pay with Performance at Lincoln Electric Boeing's Quality Strategy: A Continuing Evolution Marriott Benefits by Linking Human Resources with Strategy Current Challenges for American Industry Strategies for Competitive Success Managerial Guidelines Selected Bibliography Index

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