Assessing service quality : satisfying the expectations of library customers

著者

• Hernon, Peter
• Altman, Ellen

書誌事項

Assessing service quality : satisfying the expectations of library customers

Peter Hernon + Ellen Altman

American Library Association, 2010

2nd ed

• : pbk

注記

Includes bibliographical references (p. 193-200) and index

詳細情報

• NII書誌ID(NCID): BB04548068
• ISBN:
  • 9780838910214
• LCCN: 2009040332
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xi, 206 p.
• 大きさ: 28 cm
• 分類:
  • LCC : Z711
  • DC22 : 025.5
  • DC22 : 025.5
• 件名:
  • LCSH : Public services (Libraries) -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation