Advancing quality : total quality management in the National Health Service
著者
書誌事項
Advancing quality : total quality management in the National Health Service
（Health services management）
Open University Press, 1995
- : pbk
- : hbk
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注記
Includes bibliographical references (p. [202]-206) and index
内容説明・目次
- 巻冊次
-
: pbk ISBN 9780335193950
内容説明
* What is Total Quality Management?
* How does it fit in with other forms of quality assurance?
Advancing Quality: Total Quality Management in the NHS addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for TQM.
The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector. It will also be essential reading for those engaged in quality development as practitioners or in research and teaching in public sector work. Advancing Quality: Total Quality Management in the NHS is an authoritative text for all those involved in quality assurance issues.
目次
Introduction
what the book is about
What do we mean by quality and quality improvement?
Designing for quality
Evaluating quality to improve services
Learning from the NHS
Learning from the commercial sector
The significance of what we found
Agenda for reform
Appendices
References
Index
- 巻冊次
-
: hbk ISBN 9780335193967
内容説明
What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. This book should be of interest to both professional and general mangers in the NHS and to all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health-care sector. It should also be useful for those engaged in quality development as practitioners or in research and teaching in public-sector work.
目次
- Introduction - three perspectives on quality
- what is quality and how to improve it?
- how to design for quality
- how to evaluate quality initiatives
- learning from NHS experience
- learning from the commercial sector
- the significance of what we found
- an agenda for reform
- towards a new model of quality assurance for the NHS.
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