Reference services today : from interview to burnout
Author(s)
Bibliographic Information
Reference services today : from interview to burnout
(The reference librarian, no. 16)
Haworth Press, c1987
Available at 4 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Published also as the Reference librarian, No. 16, Winter 1986
Includes bibliographies
Description and Table of Contents
Description
Authorities present important advice to all reference librarians on the improvement of service and the enhancement of the public image of reference services. Insightful chapters examine communication skills, training, effective and innovative techniques, and much more.
Table of Contents
Contents
Today Is the Same Yet Different
I. The Reference Interview and Communication Challenges
The Beginnings
How to Find Out What People Really Want to Know
The Unexamined Interview Is Not Worth Having
The Myth of the Reference Interview
Referens Simplex or the Mysteries of Reference Interviewing Revealed
II. Reference Services With Special Functions and Subjects
The Telephone Patron and the Reference Interview: The Public Library Experience
The Interlibrary Loan Interview
Independent Scholars' Roundtable: A Pioneering Project at Nassau Library System
Libraries, Literacy, and Lifelong Learning: The Reference Collection
Information Services to the Academic Scientific Community in the 1980s
Health Information Services for Lay People: A Review of the Literature With Recommendations
III. Reference Services and Stages of Automation
Self-Service at the Information Supermarket: Report on an Enduser's Online Shopping Trip
Online Searching and the Patron: Some Communication Challenges
Implementation and Expansion of On-Line Service in a Liberal Arts College
Builders of the Future: Reference Influence on Library Automation
IV. Preparation for Reference Services
Microcomputer Applications for Teaching Reference Services
Communicating With the New Reference Librarian: The Teaching Process
Training Preprofessionals for Reference Service
V. The Reference Librarian
Accountable Reference Librarians
Reference: Rewards or Regrets, Believing Makes It So
The Courteous Librarian: Helping Public Service Employees to Keep Smiling
Theory and Practice of Library Client Interaction
by "Nielsen BookData"