Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

Author(s)

• Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior
• Hunt, H. Keith
• Day, Ralph L.

Bibliographic Information

Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

H. Keith Hunt and Ralph L. Day, editors

Dept. of Marketing, School of Business, Indiana University, c1980

Note

Includes bibliographies and indexes

Details

• NCID: BA01502937
• LCCN: 84620845
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Bloomington
• Pages/Volumes: vi, 179 p.
• Size: 28 cm
• Classification:
  • LCC : HF5415.3
  • DC19 : 658.8/12
• Subject Headings:
  • LCSH : Consumer satisfaction -- Congresses
  • LCSH : Consumer complaints -- Congresses