New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

著者

• Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior
• Day, Ralph L.
• Hunt, H. Keith

書誌事項

New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

Ralph L. Day and H. Keith Hunt, editors

Dept. of Marketing, School of Business, Indiana University, c1982

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA01503000
• LCCN: 84620844
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Bloomington, Ind.
• ページ数/冊数: v, 119 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HF5415.3
  • DC19 : 658.8/343
• 件名:
  • LCSH : Consumer satisfaction -- Congresses
  • LCSH : Consumer complaints -- Congresses