Developing skills with people : training for person to person client contact
著者
書誌事項
Developing skills with people : training for person to person client contact
Wiley, c1988
大学図書館所蔵 件 / 全6件
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注記
Bibliography: p. 199-201
内容説明・目次
内容説明
Designed as a guide for all those involved in the training of client contact skills, this text discusses such topics as assertiveness training, decision-making and coping with stress and difficult clients. It contains a section on training techniques which includes audio-visual aids.
目次
- Part 1 The rationale: how skills can be taught
- what are client contact skills. Part 2 Basic training: beginnings
- helping the client
- helping the client phase 2 - decisions
- helping the client phase 3 - action. Part 3 Continuing training: increasing confidence
- assertiveness training
- coping with difficult clients
- coping with stress. Part 4 Training techniques: working with groups - theory and practice
- using audio visual aids. Part 5 Sample course designs. Part 6 References and resources.
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