Quality without tears : the art of hassle-free management

著者

• Crosby, Philip B.

書誌事項

Quality without tears : the art of hassle-free management

Philip B. Crosby

McGraw-Hill, c1984

注記

Includes index

内容説明・目次

目次

The Profile of a Problem Organization.The Quality Vaccine.Demotivation.A Quality Carol.Determination.The First Absolute: The Definition of Quality.The Second Absolute: The System of Quality.The Third Absolute: The Need for a Performance Standard That Cannot Be Misunderstood.The Fourth Absolute: The Measurement of Quality.Education.Implementation.Team Actions.Team Executions.The Saving of Emory Spellman.The Dehassling of Lightblue.Some Success Stories.Mixing the Vaccination Serum.How Come Very Little Ever Improves All By Itself?

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA09944848
• ISBN:
  • 007014530X
• LCCN: 83026810
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xiii, 205 p.
• 大きさ: 21 cm
• 分類:
  • LCC : TS156.6
  • DC19 : 658.5/62
• 件名:
  • LCSH : Quality assurance