Cross-cultural management communication

著者

書誌事項

Cross-cultural management communication

Richard Mead

Wiley, c1990

  • : pbk

大学図書館所蔵 件 / 全27件

この図書・雑誌をさがす

注記

Includes bibliographical references

内容説明・目次

巻冊次

ISBN 9780471926603

内容説明

An exploration of the multi-faceted aspects and problems of cross-cultural communication for managers and businessmen. It focuses on understanding different management cultures, and explores how to correctly interpret situations within the context of different cultures and markets.

目次

  • Part 1 Cross-cultural management communication: what cross-cultural communication skills does the manager need
  • how experience affects perception
  • how cultural perceptions affect communication. Part 2 Culture and communication: defining culture
  • comparing management cultures
  • applying the model to management
  • applying the model to management communication. Part 3 Communicating decisions: communication and the structure of the organization
  • complex and simple messages
  • communicating where power distances are narrow
  • conditions for successful communication. Part 4 Communicating purpose: the manager as persuader
  • selecting information
  • the cultural context
  • the focus of detail
  • withholding information for a purpose
  • professional constraints on information flow
  • the cultural meaning of situation
  • interpreting situations in different cultures. Part 5 Channels and modes: selecting channel and mode
  • culture, channel and mode
  • cross-cultural presentations
  • telex commumication
  • cross-cultural telexes. Part 6 Managing relationships in face-to-face: how address terms signal the relationship
  • expressing the relationship
  • listening. Part 7 Ambiguity in spoken communication: form and function
  • ambiguity in cross-cultural interactions
  • strategic ambiguity. Part 8 Non-verbal communication: time
  • space
  • material possessions
  • dress
  • entertainment
  • stance, distance and gesture
  • eyes
  • voice. Part 9 Preparing for cross-cultural negotiations: sources of background information
  • government departments in the other countries
  • how will you negotiate
  • preparing the logistics. Part 10 Cross-cultural negotiating: negotiating a relationship
  • finding common ground
  • persuasion
  • conceding and bargaining. Part 11 Using the other language: language competence
  • reasons for not learning the other language
  • English as an international language
  • your using their language, and the alternatives
  • training a non-managerial workforce in the manager's language. Part 12 Implementing a language policy: identifying and meeting needs
  • organizing the program.
巻冊次

: pbk ISBN 9780471937180

内容説明

Good communication creates good relationships, high morale, and an increase in productivity and profits. Cultural differences can create tremendous problems in communication, and in today's international business world, this can have dramatic effects. Explains not only how to handle such problems, but also how cultural differences can be turned to advantage. Author Richard Mead shows how management priorities are communicated in different cultures, examining the various communication problems facing the manager dealing with people from other cultures. In particular, the author shows how managers can develop skills to recognize the differences, analyze them, and identify and apply appropriate solutions--before the differences become headaches.

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