Public services : working for the consumer : a review of initiatives in Europe to improve the responsiveness of public services to consumers

書誌事項

Public services : working for the consumer : a review of initiatives in Europe to improve the responsiveness of public services to consumers

Joyce Epstein

(The Information booklet series, booklet no. 15)

European Foundation for the Improvement of Living and Working Conditions, 1990

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注記

Bibliography: p. 114-124

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