Gower handbook of quality management
著者
書誌事項
Gower handbook of quality management
Gower, c1990
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内容説明・目次
内容説明
Following in the wake of standards that have been set by the Japanese, the industrial community worldwide has realized that quality is not simply a desirable goal but is indeed essential for economic survival. This book sets out to provide a guide to the quality process and its application. The editor has brought together a team of professionals to cover a range of issues. They emphasize from the start the need for total management commitment in the achievement of a high quality product or service. Including illustrations and examples the book examines the following topics: quality leadership through commitment, how to establish a quality programme, related costs of quality, budgeting for control, relevant statutory provisions and standardization principles, reliability - the crucial factor, statistics and control charts, just in time procedures and the need for quality procedures. It is aimed at production and technical managers, quality control managers and anyone instituting a quality control programme within their company.
目次
- The quality concept
- establishing objectives
- organizing for quality
- training for quality
- quality related costs
- budgeting for quality
- design objectives
- standards
- statutory provisions
- quality control of design
- engineering changes
- product liability
- traditional approach to software quality
- software quality through formal methods
- principals of statistical methods
- process capability
- charts
- chronic and sporadic problems
- quality improvement activities
- quality improvement techniques
- planning production facilities
- "just in time" and "Kanban"
- procedures
- establishing a quality programme
- conducting quality audits and reviews
- quality bought out materials
- quality bought out services
- inspection
- metrology
- functional testing
- managing non-conformances.
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