Bridging differences : effective intergroup communication
Author(s)
Bibliographic Information
Bridging differences : effective intergroup communication
（Interpersonal commtexts, v. 3）
Sage Publications, c1991
- : pbk
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Note
Includes bibliographical references (p. 156-166) and indexes
Description and Table of Contents
Description
Language fluency is only one step involved in increasing our understanding of people different from ourselves. We must also learn the rules and norms that guide others' behaviour if we are to avoid misunderstandings.
This volume proposes the existence of a common process underlying communication between people from different groups and between people from the same group. Gudykunst emphasizes practical applications enabling readers to improve their communication skills and includes self-assessment questionnaires.
Table of Contents
Communicating with Strangers
Understanding Cultural Differences
Understanding Group Differences
Having Expectations for Strangers
Attributing Meaning to Strangers' Behavior
Exchanging Messages with Strangers
Being Perceived as Competent Communicators
Managing Conflict with Strangers
Developing Relationships with Strangers
Building Community with Strangers
by "Nielsen BookData"
