Seeking and keeping your customers
著者
書誌事項
Seeking and keeping your customers
（Harvard business review paperback books, no. 90063）
Harvard Business School Press, c1991
大学図書館所蔵 全15件
内容説明・目次
内容説明
This collection of "Harvard Business Review" articles contains guidelines on how to build long-term relationships with customers. There are articles on managing customers, keeping important customers and designing services that maximize customer satisfaction.
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