Communicating for results in government : a strategic approach for public managers
著者
書誌事項
Communicating for results in government : a strategic approach for public managers
（The Jossey-Bass public administration series）
Jossey-Bass Publishers, c1992
1st ed
- paperback
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注記
Bibliographical references: p. 277-290
Includes indexes
内容説明・目次
内容説明
Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.
目次
Foreword.
Part One: Understanding Communication in Public Management.
1. Why Communication Is So Crucial to Government Success.
2. Recognizing and Overcoming Barriers to EffectiveCommunication.
3. Applying a Strategic Model to Government Communication.
Part Two: Communicating with Key Audiences to Achieve PublicManagement Results.
4. Relating to Administrative Superiors and ElectedOfficials.
5. Strengthening Exchanges with Subordinates.
6. Improving Relationships with Colleagues and OtherAgencies.
7. Communicating with Government's Publics.
Part Three: Crucial Issues in Government Communication.
8. Communicating During Crises.
9. Communicating Ethically in Government: Issues andGuidelines.
10. Improving Communication Skills.
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