The Nonprofit management handbook : operating policies and procedures

著者

書誌事項

The Nonprofit management handbook : operating policies and procedures

edited by Tracy Daniel Connors

（Nonprofit law, finance, and management series）

J. Wiley, c1993-

  • :pbk
  • 1994 Supplement

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注記

Includes bibliographical references and index

内容説明・目次

巻冊次

:pbk ISBN 9780471151777

内容説明

This handbook covers the operational policies and procedures (established methods and courses of action) of non-profit organizations, and is applicable to a majority of non-profit organizations, regardless of the particular type of service provided. As a practical guide to non-profit management, it also explains - with sample forms and real life examples - how to apply the principles and practices of quality and continuous improvement to non-profit organizations, both of which are critical for success.

目次

  • Partial table of contents:
  • MANAGEMENT AND ORGANIZATION
  • Total Quality Management (E. Chaffee & L. Sherr)
  • Building a Total Quality Culture (J. Champoux & L. Goldman)
  • Leadership, Values, and the Nonprofit Organization (E. Power)
  • HUMAN RESOURCES
  • The Board of Directors (B. Burgess)
  • The Total Quality Approach to Staff Development and Training (L. Geringer)
  • Managing Today's Volunteers in the Training Process (P. Arrington)
  • EMPLOYEE COMPENSATION AND BENEFITS
  • Designing Effective Personnel Policies (D. Disney)
  • Performance Evaluation (M. Michaels)
  • FUND-RAISING
  • Direct Mail Fund-Raising (C. Clark)
  • Annual Giving Programs (N. Doty & B. Cox)
  • MARKETING AND COMMUNICATIONS
  • Developing a Customer Focus (M. Knight & D. Gallaro)
  • CONSULTANTS
  • Fund-Raising Consultants (H. Goldstein)
  • FINANCIAL MANAGEMENT
  • Budgeting (R. Reynolds)
  • LAWS AND REGULATIONS GOVERNING NONPROFIT ORGANIZATIONS
  • Law and Taxation (B. Hopkins)
  • Index.
巻冊次

ISBN 9780471537021

内容説明

A guide to the directives and established courses of action of non-profit organizations, which explains how to apply the principles of quality and continuous improvement to any type of service.

目次

  • Partial table of contents:
  • MANAGEMENT AND ORGANIZATION
  • Total Quality Management (E. Chaffee & L. Sherr)
  • Building a Total Quality Culture (J. Champoux & L. Goldman)
  • Leadership, Values, and the Nonprofit Organization (E. Power)
  • HUMAN RESOURCES
  • The Board of Directors (B. Burgess)
  • The Total Quality Approach to Staff Development and Training (L. Geringer)
  • Managing Today's Volunteers in the Training Process (P. Arrington)
  • EMPLOYEE COMPENSATION AND BENEFITS
  • Designing Effective Personnel Policies (D. Disney)
  • Performance Evaluation (M. Michaels)
  • FUND-RAISING
  • Direct Mail Fund-Raising (C. Clark)
  • Annual Giving Programs (N. Doty & B. Cox)
  • MARKETING AND COMMUNICATIONS
  • Developing a Customer Focus (M. Knight & D. Gallaro)
  • CONSULTANTS
  • Fund-Raising Consultants (H. Goldstein)
  • FINANCIAL MANAGEMENT
  • Budgeting (R. Reynolds)
  • LAWS AND REGULATIONS GOVERNING NONPROFIT ORGANIZATIONS
  • Law and Taxation (B. Hopkins)
  • Index.

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