Total quality management and the school
Author(s)
Bibliographic Information
Total quality management and the school
Open University Press, 1993
- : pbk
Available at 10 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references (p. [204]-208) and index
Description and Table of Contents
- Volume
-
: pbk ISBN 9780335157228
Description
The management team within the school are currently faced with a great deal of pressure to achieve a range of "performance" expectations in a climate of increasing uncertainty, financial stringency and competition. Total quality management is a framework and set of practical resources for managing organizations in the 1990s. Based on sound principles and a strong body of experience, total quality management provides a school based management team with the tools they need to become highly effective in meeting the goals of their stakeholders, and in creating a place that teachers want to work in.
This book is the first to fully examine the practice of total quality management in the context of schooling. It looks, for instance, at the nature of a school's strategic management in the context of growing competition and expectations for performance; and at the positioning of the school in terms of vision and mission. It considers the setting of "outrageous" or exceptional goals to create momentum and alignment and explores the nature of high performing teams within the school. It discusses commitment building as part of the new quality culture and involving stakeholders in the daily management of the school.
It is practical and well-illustrated with case vignettes and examples of total quality management in action. It is based on the experience of two senior academic practitioners who have both carried out extensive work in school management and development.
Table of Contents
Making sense of schooling in the 1990s
choosing a generic strategy
definitions of quality and their implications for TQM in schools
a model for TQM in the school
vision, ownership and commitment
customers and processes as the basis for schooling
outrageous goals and the task of continuous improvement
teams, team performance and TQM
daily management tools for effective TQM
implementing TQM in the school
- Volume
-
ISBN 9780335157235
Description
The management team within the school are currently faced with a great deal of pressure to achieve a range of "performance" expectations in a climate of increasing uncertainty, financial stringency and competition. Total quality management is a framework and set of practical resources for managing organizations in the 1990s. Based on sound principles and a strong body of experience, total quality management provides a school based management team with the tools they need to become highly effective in meeting the goals of their stakeholders, and in creating a place that teachers want to work in. This book is the first to fully examine the practice of total quality management in the context of schooling. It looks, for instance, at the nature of a school's strategic management in the context of growing competition and expectations for performance; and at the positioning of the school in terms of vision and mission. It considers the setting of "outrageous" or exceptional goals to create momentum and alignment and explores the nature of high performing teams within the school.
It discusses commitment building as part of the new quality culture and involving stakeholders in the daily management of the school. It is practical and well-illustrated with case vignettes and examples of total quality management in action. It is based on the experience of two senior academic practitioners who have both carried out extensive work in school management and development.
Table of Contents
- Making sense of schooling in the 1990s
- choosing a generic strategy
- definitions of quality and their implications for TQM in schools
- a model for TQM in the school
- vision, ownership and commitment
- customers and processes as the basis for schooling
- outrageous goals and the task of continuous improvement
- teams, team performance and TQM
- daily management tools for effective TQM
- implementing TQM in the school.
by "Nielsen BookData"