Management of service operations : text, cases, and readings

著者

• Sasser, W. Earl
• Olsen, Richard Paul
• Wyckoff, D. Daryl
• Harvard University. Graduate School of Business Administration

書誌事項

Management of service operations : text, cases, and readings

W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff

Allyn and Bacon, c1978

• : International student ed

注記

Based on case studies developed at the Harvard Business School

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA20033334
• ISBN:
  • 0205061044
  • 0205068200
• LCCN: 78007137
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boston
• ページ数/冊数: xv, 734 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HD9981.5
  • DC : 658/.91
• 件名:
  • LCSH : Service industries -- United States -- Management -- Case studies