New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chicago, Illinois, October 5-7, 1978

Author(s)

• Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior
• Day, Ralph L.
• Hunt, H. Keith

Bibliographic Information

New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chicago, Illinois, October 5-7, 1978

Ralph L. Day and H. Keith Hunt, editors

Dept. of Marketing, School of Business, Indiana University : Additional copies, Division of Research, School of Business, Indiana University, c1979

Details

• NCID: BA20333870
• LCCN: 84620843
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Bloomington
• Pages/Volumes: vi, 201 p.
• Size: 28 cm
• Classification:
  • LCC : HF5415.3
  • DC19 : 658.8/343
• Subject Headings:
  • LCSH : Consumer satisfaction -- Congresses
  • LCSH : Consumer complaints -- Congresses