The human touch : today's most unusual program for productivity and profit

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書誌事項

The human touch : today's most unusual program for productivity and profit

William W. Arnold, Jeanne M. Plas

Wiley, c1993

大学図書館所蔵 件 / 全13件

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注記

Includes index

内容説明・目次

内容説明

This volume chronicles William Arnold's management programme, which has turned the Centennial Medical Centre of Nashville, Tennessee into a model corporation with increased cash flow and lowered debts. Arnold demonstrates how his management style can be adapted to suit any company.

目次

  • An Office Without a Door: Person-Centered Leadership
  • Hard-Nosed Humanism: The People Principles
  • Hard-Nosed Humanism: The Credibility Principles
  • Quality Improvement: Person by Person
  • Real Productivity Is Self-Generated: Pulling Excellence Out of Chaos
  • Expect a Leader, Get a Leader: Helping Middle Managers Become Entrepreneurs
  • Hidden Talents: Taking Risks with Good People
  • What's So Important About Mary Kaye Murti?
  • Reclaiming the Forgotten Individual
  • Making Mistakes: The Great Mail Room Caper and Other Good Ideas That Weren't
  • An Office Without a Door and the Person Who Makes It Work: Transforming a Corporate Role
  • The Trip Back: Learning to Profit from the Not-So-Hidden Truth About Yourself
  • The Human Touch from an Outsider's Point of View
  • Index.

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