Pursuit of quality in higher education : case studies in total quality management
Author(s)
Bibliographic Information
Pursuit of quality in higher education : case studies in total quality management
（New directions for institutional research, no. 78）
Jossey-Bass, 1993
Available at 3 libraries
Note
Includes bibliographies and index
Description and Table of Contents
Description
Through a series of vignettes, this volume provides valuable
insights into the experiences of colleges and universities that are
applying the principles of Total Quality Management (TQM) to higher
education. Each vignette presents a different aspect of TQM
regarding issues of organization, training, use of tools or
methodologies, the language of TQM, or the challenges in
transforming organizational cultures. Many vignettes conclude with
a synopsis of the lessons learned.
This is the 78th issue of the quarterly journal New
Directions for Institutional Research.
by "Nielsen BookData"