When talk works : profiles of mediators

書誌事項

When talk works : profiles of mediators

Deborah M. Kolb and associates

(The Jossey-Bass management series)(The Jossey-Bass conflict resolution series)

Jossey-Bass, c1994

1st ed

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the "New Yorker," the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. "The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles." --Roger Fisher, coauthor, "Getting to Yes"

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