Serving the difficult customer : a how-to-do-it manual for library staff
Author(s)
Bibliographic Information
Serving the difficult customer : a how-to-do-it manual for library staff
（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 39）
Neal-Schuman Publishers, 1993
Available at / 4 libraries
-
No Libraries matched.
- Remove all filters.
Note
Bibliography: p. 159-163
Includes index
Description and Table of Contents
Description
Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner.
by "Nielsen BookData"