Serving the difficult customer : a how-to-do-it manual for library staff
著者
書誌事項
Serving the difficult customer : a how-to-do-it manual for library staff
（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 39）
Neal-Schuman Publishers, 1993
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注記
Bibliography: p. 159-163
Includes index
内容説明・目次
内容説明
Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner.
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