Communication management

著者

    • Kaye, Michael

書誌事項

Communication management

Michael Kaye

Prentice Hall, c1994

大学図書館所蔵 件 / 全6件

この図書・雑誌をさがす

注記

Includes index and bibliography (p. 285-297)

内容説明・目次

内容説明

The author of this book is highly regarded in Australia and the United States. His contemporary theoretical approach is balanced with a skills orientation and a highly readable writing style, making it accessible to a range of academic levels. It gives comprehensive coverage of the subject, with applications and examples drawn from human service areas, such as education, welfare, the health professions, business or management, and law.

目次

(NOTE: Each chapter ends with a Chapter Summary, Discussion Questions, Further Activities, Key Terms, and Suggested Readings.) Preface Acknowledgments About the Author PART A. COMMUNICATION MANAGEMENT: THEORETICAL FOUNDATIONS. 1. Introduction to Communications Management. The importance and inevitability of communication in our lives. A process view of communication management. The relationship between communication management and communication competence. The nature of human "communication". 5. Overview of the book. 2. Contemporary Perspectives on Human Communication. Introduction to the tip of the iceberg. The relationship perspective. The social influence perspective. The competence perspective. The perspective of meaning. A theoretical framework for developing effectiveness in communication management. 3. Communication Management Competencies. The notion of self as agent of change. Personal development competencies. Professional development competencies. Communication management in organizational development and change. Relationship of communication competencies to managerial roles in organizations. PART B. HUMAN COMMUNICATION SKILLS. 4. The Use of Language. Introduction to the nature and functions of language: why we use words. Constructing meanings with words (a) speaking. Constructing meanings with words (b) writing. Interpreting the language of others. Miscommunicating with words: linguistic filters. Language and thinking. Social aspects of language in organizations: managerial etiquette. 5. Nonverbal Communication. The nature and functions of nonverbal communication. Paralanguage and vocal characteristics of speech. Facial expression and visual behavior. Body language and gestures. Proxemics, territoriality and the use of space. Haptics and touching behavior. Objects: clothing and grooming. The ethics of nonverbal communication. 6. Listening and Assertiveness. The importance of effective listening and assertive behavior. Non-evaluative listening and empathy. Listening and feedback. Assertiveness vs. aggression. Strategies for effective listening and assertive behavior. 7. Negotiation and Conflict Resolution. The origins of interpersonal conflict. Defensive communication: psychological mechanisms. Interpersonal negotiation skills. Strategies for conflict resolution: win-win vs. . win-lose strategies. Strategies for the prevention of conflict. The constructive use of conflict in problem-solving Communication Management. 8. Applications of Human Communication Skills. A synthesis of human communication skills. Applications to equal employment opportunity practices. Applications in intercultural settings. People versus technology. Oral presentational skills. Written presentational skills. PART C. APPLICATIONS OF COMMUNICATION MANAGEMENT. 9. Managerial Applications. Effective versus ineffective human resource managers. Roles and competencies of effective human resource managers. Interviewing. Conducting meetings. Managing irrationality in orga

「Nielsen BookData」 より

詳細情報

ページトップへ