Customer satisfaction measurement and management : using the voice of the customer

著者

• Naumann, Earl
• Giel, Kathleen

書誌事項

Customer satisfaction measurement and management : using the voice of the customer

by Earl Naumann, Kathleen Giel

Thomson Executive Press, c1995

注記

Includes index

Computer disk (demo) in pocket

詳細情報

• NII書誌ID(NCID): BA26276678
• ISBN:
  • 0538844396
• LCCN: 94043419
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cincinnati, Ohio
• ページ数/冊数: xix, 457 p.
• 大きさ: 24 cm.
• 付属資料: 1 computer disk (3 1/2in.)
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction -- Evalution
  • LCSH : Customer services -- Management