Customer retention : an integrated process for keeping your best customers

著者

• Lowenstein, Michael W.

書誌事項

Customer retention : an integrated process for keeping your best customers

Michael W. Lowenstein

ASQC Quality Press, c1995

注記

Includes bibliographical references (p. 165-171) and index

詳細情報

• NII書誌ID(NCID): BA27223768
• ISBN:
  • 0873892577
• LCCN: 94046192
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Milwaukee, Wis.
• ページ数/冊数: xxi, 179 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.32
  • DC20 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction
  • LCSH : Customer relations
  • LCSH : Customer services