Customer retention : an integrated process for keeping your best customers

Author(s)

• Lowenstein, Michael W.

Bibliographic Information

Customer retention : an integrated process for keeping your best customers

Michael W. Lowenstein

ASQC Quality Press, c1995

Note

Includes bibliographical references (p. 165-171) and index

Details

• NCID: BA27223768
• ISBN:
  • 0873892577
• LCCN: 94046192
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Milwaukee, Wis.
• Pages/Volumes: xxi, 179 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.32
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Consumer satisfaction
  • LCSH : Customer relations
  • LCSH : Customer services