Hospitality management : a human resources approach

著者

• Mullins, Laurie J.

書誌事項

Hospitality management : a human resources approach

Laurie J Mullins

Pitman, 1995

2nd ed

注記

Previous ed.: 1992

Includes bibliographical references and index

内容説明・目次

内容説明

This text provides a detailed study of ways in which performance can be improved in the hospitality industry through the effective management of human resources. It recognizes the diverse nature of the hospitality industry but makes particular reference to the hotel sector. Review, discussion questions, real-life case studies and examples are provided.

目次

1. The nature of the hospitality industry. 2. Working with people. 3. Organisational design and structure. 4. The nature of managerial work. 5. The manager-subordinate relationship. 6. The personnel function. 7. The execution of work. 8. Motivating the workforce. 9. Group behaviour and performance. 10. Managerial leadership. 11. Communication in organisations(by Tom McEwan). 12. Improving organisational performance. Assignment analysis sheets. Index.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA27274215
• ISBN:
  • 027360502X
• 出版国コード: uk
• タイトル言語コード: eng
• 出版地: London
• ページ数/冊数: xxii, 425 p.
• 大きさ: 25 cm
• 分類:
  • DC20 : 647.94068
• 件名:
  • LCSH : Hospitality industry -- Personnel management
  • LCSH : Hotels -- Personnel management