Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors

著者

• Hartline, Michael D.
• Ferrell, O. G.
• Marketing Science Institute

書誌事項

Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors

Michael D. Hartline and O.C. Ferrell

（Report / Marketing Science Institute, no. 93-122）

Marketing Science Institute, c1993

注記

"Technical Working Paper"--T.p.

Bibliography: p. 56-59

詳細情報

• NII書誌ID(NCID): BA28163526
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cambridge, Mass.
• ページ数/冊数: 59 p.
• 大きさ: 28 cm
• 親書誌ID:
  • BA07416951