Human resource management in the hospitality industry
Author(s)
Bibliographic Information
Human resource management in the hospitality industry
Wiley, c1996
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Note
Includes bibliographical references (p. 301-309) and index
Description and Table of Contents
Description
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
Table of Contents
Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
by "Nielsen BookData"