Human resource management in the hospitality industry
著者
書誌事項
Human resource management in the hospitality industry
Wiley, c1996
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注記
Includes bibliographical references (p. 301-309) and index
内容説明・目次
内容説明
This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.
目次
Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
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