The inspection of the complaints procedures in local authority social services departments

書誌事項

The inspection of the complaints procedures in local authority social services departments

Social Services Inspectorate

H.M.S.O., c1993

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内容説明・目次

内容説明

From 1991 Social Services Departments were required to establish a procedure for considering any representation including complaints, with a separate procedure for complaints about children's services. This report assessed the performance of five SSDs: Durham, Cornwall, Ealing, Solihull and Trafford. It identifies the strengths and weaknesses of the departments and makes recommendations to build on initial progress.

目次

  • Summary and recommendations
  • Introduction
  • Methodology
  • Findings.

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