Reference services and reference processes
著者
書誌事項
Reference services and reference processes
（Introduction to reference work / William A. Katz, v. 2）
McGraw-Hill, c1997
7th ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The second of a two-volume set providing a guide to basic reference and information sources in public and academic libraries, this updated text covers such topics as electronic information, the internet, document delivery and interlibrary loans.
目次
- Part 1 Introduction: reference service and the community. Part 2 Libraries and the wiring of America: the age of electronic information
- networks and reference services
- the internet and reference services
- document delivery and interlibrary loan. Part 3 Interview and search: the reference interview
- rules of the search
- computerized reference searches. Part 4 Instruction and policies: bibliographical instruction
- reference service policies and evaluation.
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