Culture change for total quality : an action guide for managers in social and health care services
著者
書誌事項
Culture change for total quality : an action guide for managers in social and health care services
Pitman, 1995
- : pbk
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注記
Bibliography: p. 137
内容説明・目次
- 巻冊次
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ISBN 9780273616191
内容説明
This practical guide offers expertise on managing cultural change, which entails a new emphasis on customer service, marketing and goal setting within central and local government, healthcare, leisure and voluntary services. It includes examples of actual development.
- 巻冊次
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: pbk ISBN 9780471972273
内容説明
Many managers will be aware that culture is a vital ingredient of a successful quality programme, but may have concerns over whether they can achieve it. This book aims to provide the answers. Written in the form of a practical action guide, it takes the reader through a series of steps which will begin the process of developing a total quality culture throughout any care sector organization. In addition to factors relevant in any organization, issues central to the culture of a care service are dealt with, including empowerment of the service users, relationships with governing bodies, and the effects of bureaucracy. Emphasis is on practical guidance throughout, drawing on actual examples with supporting theory where appropriate.
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