Quality assurance in social care : an introductory workbook
著者
書誌事項
Quality assurance in social care : an introductory workbook
Arnold, 1998
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注記
Includes bibliographical references (p. [104]-[105]) and indexes
内容説明・目次
内容説明
This workbook acts as a self-instructional guide offering a sequence of reading, exercises, feedback, self-assessment and illustrative boxes. It explores basic concepts of quality management, including standard setting, monitoring standards and basic techniques of quality management.
目次
- People in quality assurance
- standard setting
- monitoring standards
- measurement
- action
- a case history.
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