A model of customer satisfaction with service encounters involving failure and recovery

著者

• Smith, Amy K.
• Bolton, Ruth N.
• Wagner, Janet
• Marketing Science Institute

書誌事項

A model of customer satisfaction with service encounters involving failure and recovery

Amy K. Smith, Ruth N. Bolton, Janet Wagner

（Report / Marketing Science Institute, no. 98-100）

Marketing Science Institute, c1998

注記

"Working paper"--T.p.

Bibliography: p. 41-44

詳細情報

• NII書誌ID(NCID): BA37676099
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cambridge, Mass.
• ページ数/冊数: 44 p.
• 大きさ: 28 cm
• 親書誌ID:
  • BA07416951