Competence in interpersonal conflict
著者
書誌事項
Competence in interpersonal conflict
McGraw-Hill, c1997
- pbk. : alk. paper
大学図書館所蔵 件 / 全2件
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注記
Includes bibliographical references (p. [249]-273) and index
内容説明・目次
内容説明
This text demonstrates the uses of competent communication in interpersonal conflict using current research to show effective and appropriate interpersonal management. The first two chapters lay out a conceptual foundation for understanding interpersonal conflict. It then describes the nature of conflict messages, how different people define and react to conflict and the consequences, both positive and negative, of conflict interactions. Chapters 7-10 explore conflict in four settings. The text concludes with a look at the conflicts students may face in their lives and the need to adopt an ethical stance in managing conflict.
目次
- The importance of conflict management in interpersonal relationships
- a competence-based approach to interpersonal conflict
- conflict messages
- background influences on interpersonal conflict
- proximal influences - spontaneous reactions to conflict
- conflict outcomes
- competence in intercultural conflict.
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