Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

著者

• Anton, Jon
• Perkins, Debra Sue

書誌事項

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

written by Jon Anton ; assisted by Debra Perkins

Customer Service Group, c1997

注記

Includes bibliographical references (p. 145-148) and index

詳細情報

• NII書誌ID(NCID): BA38946279
• ISBN:
  • 0915910438
• LCCN: 97067089
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xi, 152 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HF5415.335
  • DC21 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction -- Evaluation
  • LCSH : -- Customer relations