Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

Author(s)

• Anton, Jon
• Perkins, Debra Sue

Bibliographic Information

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

written by Jon Anton ; assisted by Debra Perkins

Customer Service Group, c1997

Note

Includes bibliographical references (p. 145-148) and index

Details

• NCID: BA38946279
• ISBN:
  • 0915910438
• LCCN: 97067089
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xi, 152 p.
• Size: 28 cm
• Classification:
  • LCC : HF5415.335
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Consumer satisfaction -- Evaluation
  • LCSH : -- Customer relations