Anton, Jon

ID:DA09895975

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1

Customer relationship management : the bottom line to optimizing your ROI

Jon Anton, Natalie L. Petouhoff

Prentice Hall c2002 2nd ed NetEffect series . Management skills

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2

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

written by Jon Anton ; assisted by Debra Perkins

Customer Service Group c1997

所蔵館5館
3

Customer relationship management : making hard decisions with soft numbers

by Jon Anton

Prentice Hall c1996

所蔵館14館

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Perkins, Debra Sue

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